bKash CIMT Solutions
Call Center / Customer Interaction & Alternative Service bKash Call center call will receive by Agent & Details information of the caller will automatically pop-up to Agent machine. With this system agent can create ticket & resolve customer problem. Below modules are incorporated in the system: Customer Information Check Pin reset Account Status Transaction History Transaction Limit Transaction Statement Call History & Disposition History Agent Management Merchant Management Campaign Management Survey Management Bulk Survey Report Ticketing Tools bKash Plus Module First Level User First level users functionality Ticket history view option Additional functionality of account number input modality Ticket history table columns Additional functionality of ticket history table view Ticket details view Additional functionality of ticket details view page Re-open ticket Add ticket POE description Functionality of POE Field types of POE Ticket checker (bKash Plus Back Office) Group Ticket viewer View Ticket Search Ticket Perform Activity to Change Ticket...
Tools & Technologies:
Codeigniter(MVC)
MS SQL Server
Bootstrap
Html5
Css3
Jquery
Load Balancer
Robi Golden Recharge campaign
To create a much broader operating base following the successful implementation of “Golden Recharge” campaign. System should be able to provide multiple winning windows within a 24 hrs time period. This should have all the features of the current promo flow – counter/ push SMS/ reporting etc. New addition to the system would be the ability to disburse own products (minutes/Mb/VAS) on real time or near real time. Any Robi Prepaid subscriber (except Uddokta & Easyload) who recharges BDT XX (exactly) will be considered as qualified for this campaign. First YY customer who recharges BDT XX in the particular time band will be considered as winner. Example: The customer who recharges BDT XX at 6 am to 6:05 am, amoung them first bb customers will be winner and gets the notification by near real time. Time band during a 24hrs period should be configurable so that we can choose any...
Tools & Technologies:
Codeigniter(MVC)
MYSQL
Bootstrap
Html5
Css3
Jquery
CYN Process Development
CYN is a process that enables retailers to provision subscriber’s chosen numbers through SMS. The project will create capacity for provisioning of new SIM through SMS for both Robi & Airtel replicating the existing process of Airtel CTN process. Concept Details The main features of the project are: Develop and deliver an application that will maintain CYN Process. Subscribers will be able to stop promotional offers if they want. CYN: POOL (Free MSISDN checking) MSISDN checking process Retailers send MSISDN with keyword “POOLMSISDN” to short code 1213 Short code 1213 is connected to CYN application CYN application checks retailers’ eligibility (of CYN app) in the internal database and validate CYN application checks MSISDN availability in CRM through SOA service...
Tools & Technologies:
Codeigniter(MVC)
MYSQL
Bootstrap
Html5
Css3
Jquery
FnF merger Customization
Farmvale customized existing Friends & Family (FNF) to onboard Airtel(+88016xxxxxxxx) base to support Robi FNF platform functionalities, Integration & migration support as part of Airtel & Robi FNF service consolidation under merger scenarios in Robi network. Background Information Considering Airtel-Robi merger scenarios Robi would like to customize exiting FNF platform (In-house developed platform ) to onboard Airtel base (016) & support FNF existing functionalities (business logics, CDR generation, customer segmentations, FNF allowed rules for different service classes etc.) for Airtel customers. Hence Robi require 3rd party solution provider support & necessary customization on Robi existing FNF platform....
Tools & Technologies:
Codeigniter(MVC)
MYSQL
Bootstrap
Html5
Css3
Jquery
QMS (Question Management Solution)
Question Management System (QMS) is a web based application developed by Farmvale Technology Ltd. for conducting Online Tests. QMS can be automated to test the candidate’s ability on any topic or subject in terms of time and space complexities. It can be used by both IT & Non-IT Sectors. Project Summary: QMS is being used for Management of Assembly Question. It is linked with Online Answering System which is a web based application. Concerned departments check their questions on-line and submit their answers accordingly. Features: Question Management System (QMS) system is fully dynamic role base system. For operational purpose we describe 6 different roles. System Administrator Recruitment Manager Head of HR User Management Administrator Examiner....
Tools & Technologies:
Codeigniter(MVC)
MYSQL
Bootstrap
Html5
Css3
Jquery
Central DND Solution
Communication Type (SMS or OBD). If user wants to create OBD campaign, route him/her to separate campaign creation page.For SMS it will be broadcasted and for OBD it will be downloadable.If SMS then category will be Static or Dynamic. Static SMS selection will be default.Requested Date/time, Campaign base (Uploaded Base) [system will calculate unique base automatically].OBD base upload for OBD campaign creation with Date range for a particular Campaign in a new page...
Tools & Technologies:
Codeigniter(MVC)
MYSQL
Bootstrap
Html5
Css3
Jquery
